Technology and cyber security support for care providers
Care services hold some of the most sensitive information a business can. We help home care, supported living and residential providers protect that information, meet the data security expectations of commissioners and the NHS, and run a website that families and professionals trust.
Why data security matters more in care
Care records contain health information, which UK GDPR treats as special category data. A lost phone, a shared login or a phishing email can expose details about the people you support and their families.
If your service accesses NHS systems or data, or works under an NHS Standard Contract, you are expected to complete the Data Security and Protection Toolkit (DSPT) each year to at least Standards Met. Many local authority commissioners now ask for it too.
Care teams are also busy, shift-based and often use their own phones. Security has to work for carers on the move, not only for staff at a desk.
Practical support for care providers
| Need | What we do |
|---|---|
| DSPT and Cyber Essentials | Gap analysis against the technical controls, MFA rollout, device management and the policies commissioners ask to see. Cyber Essentials and the DSPT overlap in many technical areas, so the work supports both. See Cyber Essentials support. |
| Secure email and devices | Microsoft 365 or Google Workspace configured with MFA, secure sharing defaults and remote wipe for lost phones and tablets used by carers. Read our Microsoft 365 setup checklist. |
| A website that meets CQC display rules | Registered providers must display their current CQC rating conspicuously on their website. We build sites that show the rating correctly, state your coverage area and make referrals and job applications easy. |
| Safe use of AI | Clear rules on which AI tools staff may use and what information must never be entered, so care notes and resident details stay out of personal chatbot accounts. See our AI policy guide. |
| Less administration | Simple tools that replace spreadsheets for rotas, training records or referral tracking. Read when to replace a spreadsheet. |
Robishto services mapped to common care provider needs
DSPT and Cyber Essentials
- What we do
- Gap analysis against the technical controls, MFA rollout, device management and the policies commissioners ask to see. Cyber Essentials and the DSPT overlap in many technical areas, so the work supports both. See Cyber Essentials support.
Secure email and devices
- What we do
- Microsoft 365 or Google Workspace configured with MFA, secure sharing defaults and remote wipe for lost phones and tablets used by carers. Read our Microsoft 365 setup checklist.
A website that meets CQC display rules
- What we do
- Registered providers must display their current CQC rating conspicuously on their website. We build sites that show the rating correctly, state your coverage area and make referrals and job applications easy.
Safe use of AI
- What we do
- Clear rules on which AI tools staff may use and what information must never be entered, so care notes and resident details stay out of personal chatbot accounts. See our AI policy guide.
Less administration
- What we do
- Simple tools that replace spreadsheets for rotas, training records or referral tracking. Read when to replace a spreadsheet.
Websites built for care services
We designed and built a website for a home care and supported living provider that states its coverage area, audience and contact route directly on the homepage, so families and professionals can tell within seconds whether the service can help.
Questions from care providers
Do we need to complete the Data Security and Protection Toolkit?
If you have access to NHS patient information or systems, or hold an NHS Standard Contract, yes. It is completed annually. Local authority contracts may also require it, so check your contract terms.
Is Cyber Essentials the same as the DSPT?
No. They are separate, but the technical controls overlap. Preparing for Cyber Essentials fixes many of the device, account and update issues the DSPT asks about.
Can carers use their own phones for work?
They can, but those phones are then in scope for Cyber Essentials if they access work email or care systems. We set up controls such as MFA, screen locks and app protection that work on personal devices without taking them over.
Do we have to show our CQC rating on our website?
Yes. Registered providers who have been rated must display the current rating conspicuously on their website, using CQC materials such as the website widget, within 21 days of the rating being published.
Protect the people you support and the contracts you rely on.
Start with a free consultation. We will look at where your service stands and agree a practical first step.